You are connected to the User Agreement for Trellis Jewellery Ltd, registered address Regina House 124 Finchley Road, NW3 5JS. This service is operated by Trellis Jewellery Ltd and trading as trellisjewellery. Our terms and conditions are set out as follows and any order is on the strict understanding that you have read and agreed to these Terms and Conditions.
1. Payment
We must receive payment in whole for the price of the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an e-mail to you at the e-mail address you provide. Our acceptance of your order brings into existence a legally binding contract between us. Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts and as a result are the only people entitled to transact through this site. Any other individuals who are unable to perform legally binding contracts are prohibited from ordering goods using this site. If you do not qualify do not use this site.
2. Pricing and Delivery
2.1 The prices payable for goods that you order are as set out in our website on the date that you place your order.
2.1.1 All of our prices are in UK Pounds - If you are purchasing from outside the UK you will responsible for any exchange and or bank charges.
2.2 You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website as at the date that you place your order.
3. Right for you to cancel your contract
3.1 Subject to 3.3 below, you may cancel your order with us for the goods you order at any time up to the end of the fifth working day from the date you placed the order. However if we have already dispatched the goods you will be liable for all carriage charges and must call us for a ‘returns authorisation number’.
3.2 To cancel your order you must notify us by e-mail at sales@trellisjewellery.com or telephone us on +44 208 455 4176
3.3 Your right to cancel your contract with us for the goods you have ordered is subject to:
a) You not having worn or damaged the jewellery.
b) You not having removed the security tag from the item.
c) You calling us within 5 working days of receiving your goods and receiving a ‘Returns Authorisation number’.
To return your item within the UK:
1) Call 020 8455 4176 or email sales@trellisjewellry.com within 5 working days of receipt of purchase and ask for a ‘Returns Authorisation number’.
2) Your ‘Returns Authorisation number’ should be written on the outside of the package being returned.
3) If you are returning your item from the UK, please use Special Delivery. This will be at your own expense and if this package is subsequently lost it will be your responsibility to redeem compensation from the Postal Service. The item(s) must be packed securely in the packaging in which you received it. We are not liable to refund you if the jewellery is returned to us broken.
4) Once we have received the item(s) we will refund the amount due to your credit card.
4. Cancellation by us
4.1 We reserve the right to cancel the contract between you and us if
4.1.1 we have insufficient stock to deliver the goods you have ordered – we could be on back order on certain pieces
4.1.2 we do not deliver to your area; or
4.1.3 one or more of the items you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
4.2 If we do cancel your order we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for any loss whatsoever including any disappointment suffered.
5. Delivery of goods to you
5.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is somebody to sign for and take delivery of the goods from the delivery service used.
5.2 All orders within the UK are delivered using Royal Mail Special Delivery or equivalent
Delivery Charges:
- - For delivery within the UK we charge a flat fee of £7.95 and the delivery will arrive within 1-3 working days.
- - For urgent orders within London postcodes, you can use our London Express courier service for which we charge a flat fee of £15.
5.3 You will become the owner of the goods you have ordered when they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
5.4 If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.
6. Liability
6.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by e-mail of the problem within 3 working days of the delivery of the goods in question.
6.2 If you do not receive goods ordered by you within 7 working days of the date on which you ordered them, we shall have no liability to you unless you notify us by e-mail or telephone at our contact address of the problem within 14 days of the date on which you ordered the goods.
If you notify us of a problem under this condition, our only obligation will be, at your option either:
6.2.1 to make good any shortage or non-delivery; or
6.2.2 to replace any goods that are damaged or defective; or
6.2.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.
6.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 6.2.3 above.
6.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
6.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
6.5 We cannot be held responsible for any delays once the goods have left us and are in possession of the courier or Royal Mail.
7. Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent by e-mail to our contact address at sales@trellisjewellery.com and all notices from us to you will be sent to the email address you provided us with when making your order.
8. Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
9. Third Party Rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
10. Governing Law
Each and every transaction carried out is deemed to be completed within the United Kingdom and therefore shall be governed by and interpreted in accordance with English Law. The terms of this charter (and any dispute, controversy, proceedings or claims of whatever nature in relation to them) shall be governed and interpreted in accordance with English Law and the English Courts shall have exclusive jurisdiction in relation thereto.
11. Entire Agreement
11.1 These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
11.2 We make no representations or warranties about the accuracy completeness or suitability for any purpose of the information and related graphics published on our website. From time to time our site may contain technical inaccuracies or typographical errors. There could also be differences in the colour of stones and other materials as each stone is unique and colours are not always fully accurate when reproduced on images.
12. Trade Marks
Trellis Jewellery Ltd is the operator of www.trellisjewellery.com. All trademarks, product names and company names or logos sited herein are the property of their respective owners. No permission is given by us in respect of the use of any such brand names, photographs, product names or titles or copyrights and such use may constitute an infringement of the owners’ rights.
13. Events Beyond our Control
We will not be in breach of this Agreement or otherwise liable for any delay in performance if to the extent that any delay or failure is due to circumstances beyond its reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
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